OPPO Find X2 Lite Enco Free Headphones
Frequently Asked Questions
How do I participate in this promotion?
Purchase a new OPPO Find X2 Lite mobile phone from a qualifying retailer between 11/06/2020 15/07/2020, go on to purchase this mobile phone and then submit an online claim at www.oppopromotions.co.uk
What information do I need to submit my claim?
When submitting your claim at www.OppoPromotions.co.uk you will need to enter the IMEI of the Find X2 mobile phone that has been purchased plus the following information: -
• Date of purchase
• Full name
• Delivery address
• Email address
• Mobile phone number
• Upload a copy of your proof of payment
Please refer to the Terms and Conditions for full eligibility details.
I have purchased a different Oppo Mobile device, can I still enter this promotion?
No, only the qualifying products listed above, and in the Terms and Conditions, is eligible for this promotion.
How many times can I participate in this promotion?
Only one claim per Qualifying Product is permitted.
Only one claim per Participant is permitted.
Can business customers take part in this promotion?
Business customers cannot take part in this promotion.
Please refer to the Terms and Conditions for full eligibility details
How do I find my IMEI number?
You can find your IMEI in the following ways: • Enter *#06# on your OPPO Find X2 series mobile phone call screen or in Phone Settings area
When will I get my Gift with Purchase?
Claims will not be approved until the expiration of the 'cooling off' period applicable to the respective retail channel. Once the ‘cooling off’ period has expired and OPPO Mobile has been informed by the respective retail channel that the sale has been completed your Enco Free Headphones will be despatched. Delivery can take up to 28 days.
The shipment will be carried out by our nominated courier.
Can I choose a different promotional item?
No. The promotion only applies to the product specified above and in the Terms and Conditions.
No cash or alternative product will be offered as part of this promotion.
Can I upgrade my promotional item?
No, it is not possible to upgrade, swap or exchange the promotional item.
What is a 'Proof of Purchase'?
Your proof of purchase is one of the below: -
A copy of the till receipt given at the time of purchase or upgrade in store An invoice received with your delivery if purchased or upgraded online A despatch note received with your delivery if purchased or upgraded via a business account All of the above types will show and confirm product purchase. This must be clearly visible on the document/receipt.
How do I prepare my proof of purchase for upload as part of the claims process?
General Requirements for documents uploaded: Uploaded documents must be a PDF document or in an image format (jpg, gif or png format).
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Digital Copy/Online Purchases: If your original Proof of Purchase is already in the format as outlined in our “General Requirements for documents”, these can be uploaded in its original format.
If it is in an alternative format please use one of the following options:
Save as one of the specified file types.
Print and Scan as detailed below under physical copy/ in store purchase.
With a Laptop/PC, take a screenshot of the proof of purchase and save as PDF or image file to your computer.
With a mobile phone/tablet, take a screenshot of the proof of purchase and save as an image.
Physical Copy/In Store Purchase: If you have a till receipt please use one of the below options: -
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
Download an App from the App Store, scan a copy of the receipt and upload the image.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. If necessary, you can transfer the file to your computer by sending it via email or transfer via USB.
I have just submitted a claim, what happens next?
An on-screen notification will be displayed confirming your claim has been submitted and you will also receive an email detailing your claim reference number.
Please check your email inbox (entered during the claim process) for your notification. Ensure to also check your junk or spam email folders.
Your claim is submitted to our fulfilment partner to await validation.
I have entered incorrect details during the redemption claim process, what should I do?
If you entered incorrect information at any point during the redemption claim process it is important that you notify the support team straight away. Failure to enter correct details may result in your Gift with Purchase being delayed, your email notification to not be received or, your claim being rejected.
Please contact the Oppo Promotions Helpline by phone 01296 438 216 of email: enquiries@OppoPromotions.co.uk
I have submitted my claim, what happens next?
We will check to ensure that you claim is valid and will advise you by email if we find a problem.
We then need to wait until the expiration of the relevant ‘cooling off period’ offered by your vendor. Once this period has expired and the vendor has confirmed the sales process has been successfully completed, we will confirm this with an email to advise you that your GwP has been despatched. Please refer to the Terms and Conditions.
I have submitted my claim but have not received a confirmation email, what should I do?
Please check the ‘junk folder’ of your inbox as it is possible that the confirmation email may have been stored there.
My promotional item has been despatched but I have not received it, what should I do?
Your promotional item will be despatched using a courier service that provides a Track and Trace service however this can take up to 28 days from the receipt of your confirmation email. If your promotional item has still not arrived after this time period please email enquiries@OppoPromotions.co.uk
My promotional item has a fault, who do I contact?
Please email enquiries@OppoPromotions.co.uk within 28 days of receipt with all details so that we can take appropriate action.